Returns & Refunds
Change of Mind Returns
We want you to shop with confidence at Clarity Club. That’s why we offer a 14-day return policy — you have 14 days from receiving your order to request a return.
To be eligible:
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Items must be in the same condition as received — unworn, unused, and in their original packaging.
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Contact us at support@clarityclubbeauty.com with your order number and reason for return.
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Once your return is approved, we’ll send you instructions on how and where to send your package. Items sent without prior approval won’t be accepted.
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Please note: return shipping costs are your responsibility.
Money Back Guarantee — First Order Promise
We know trying something new can feel like a risk, so here’s our promise: if it’s your first order with Clarity Club and one of your sets isn’t for you, you can return one opened set as long as the nails are unused.
How it works:
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Applies to your first order only.
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Covers one opened but unused set.
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Any other sets in the same order must stay unopened, unused, and in their original packaging.
Timeframe:
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Just reach out within 14 days of receiving your order.
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Returns received after 14 days won’t be accepted.
How to claim:
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Email us at support@clarityclubbeauty.com.
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Share your order number, the set you’re returning, and the reason.
Refund details:
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Refunds are issued to your original payment method within 5–10 business days once we’ve received your return.
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Shipping costs are non-refundable, and return shipping is at your expense.
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All returns are sent back to our New Zealand address.
Final Sale & Markdown Policy
Sale items (final marked-down products) and items purchased with discount codes are non-refundable. If you return a sale purchase, we’ll issue a store credit instead of a refund.
Damages & Issues
Please inspect your order when it arrives. If anything is damaged, defective, or incorrect, contact us straight away so we can make it right.
Exchanges
Need a different style? Reach out — we’ll do our best to help with an exchange.
Gift Cards
Gift cards and purchases made with gift cards are non-refundable.